PRSI Swimming Pool

Hotel Information

Welcome to Park Regis Singapore

On behalf of Park Regis Singapore, I would like to take this opportunity to welcome you to our property. We recognise that you have a wide variety of accommodation options to choose from and we are honoured that you have selected to stay with us while in Singapore.

Park Regis Singapore is a part of the Park Regis brand, managed by StayWell Holdings – one of the largest hotel management groups in Asia Pacific. Together with its parent company Prince Hotels Inc., it offers a combined portfolio of properties across a diverse network of open and operating hotels, resorts, golf courses and ski resorts in locations such as Australia, Singapore, China, Japan, India, Indonesia, Hawaii, Kingdom of Bahrain, the United Arab Emirates and the United Kingdom.

Prince Hotels & Resorts and StayWell’s combined brand offerings include The Prince, Grand Prince Hotel, Policy, Park Regis, Prince Hotel, Leisure Inn Plus, Prince Smart Inn and Leisure Inn. Each brand offers guests quality experiences ranging from luxury to lifestyle to midscale.

You may pick up on the subtle Australian influence we have incorporated throughout the hotel to affirm the roots of the Park Regis brand.

If you are not already a member of our Stay Well Rewards loyalty programme, I invite you to join other members, where you can earn and redeem points every time you stay with us worldwide, enjoy exclusive member only offers, and best of all, it’s free to join. Just speak to our friendly reception team where they can help you sign up, or alternatively you can join at www.staywellrewards.com.

We sincerely hope you enjoy your stay at Park Regis Singapore and look forward to hearing any comments or feedback you may have about our facilities and services. Please visit www.staywellgroup.com/contact-us to submit an online form. Your feedback will be analysed and used to continually improve the standard of services, facilities and training of our hotel staff.

Once again, thank you for choosing Park Regis Hotels.

Stay Well,

SW signature

Simon Wan,
President & Director

Brand Story

One of the largest hotel management groups in Asia Pacific, StayWell Holdings and its parent company Prince Hotels Inc. offer a diverse portfolio of properties across a combined network of over 136 hotels worldwide.

Prince Hotels & Resorts and StayWell’s combined brand offerings include The Prince Akatoki, The Prince, Grand Prince Hotel, Policy, Park Regis, Prince Hotel, Leisure Inn Plus, Prince Smart Inn, and Leisure Inn. Each brand offers guests quality experiences ranging from luxury to lifestyle through to midscale.

Prince Hotels & Resorts and StayWell have set a strategic goal to deliver 250 hotels in the medium to long term. The expansion of both company brands will take place across the regions of Asia-Pacific, the Middle East, Europe and the United States.

Our Brand Offerings

Park Regis Brand Story

 

We look forward to welcoming you to one of our many properties for an unforgettable experience, in the near future! For more information on the Park Regis brand, Prince Hotels & Resorts and StayWell’s complete portfolio of properties, please visit www.staywellgroup.com

COVID-19 Measures

View COVID-19 Measures

Safety & Security

Upon Arrival

  1. Fire Escape Plan
    On entering your room, please study the fire escape plan on the back of your room door. Establish the route towards the nearest fire exit that you would take in case of fire.
  2. Fire Alarm Call Points
    Locate and confirm the positions of the nearest fire alarm and extinguisher on your floor.

If You Discover A Fire

  1. Raise the Alarm
    Upon detecting any fire or smoke, break the glass of the nearest fire alarm call point and call for help by pressing Emergency on the telephone.
  2. If Possible, Put Out the Fire
    Use the nearest fire extinguisher or fire hose reel to put out the fire, without putting yourself at risk.
  3. Evacuate
    Should the fire get out of control, close all doors behind you and leave the building immediately via the exit staircase. Do not use the elevators.

If You Hear The Fire Alarm

  1. (A) First Fire Alarm
    If you hear the first fire alarm, remain alert and prepare to evacuate.
    (B) Second Fire Alarm
    If you hear the second continuous fire alarm and are directed to evacuate by the public address system, please ensure you bring along your room keycard and proceed to leave the room immediately by the nearest exit staircase.
    While evacuating, if the escape route is blocked by debris or fallen objects, kindly proceed back to your room and call for assistance.
    In the event of smoke, please keep yourself close to the floor and crawl to the nearest fire exit following the EXIT directional signs located at floor level.
  2. Do Not Attempt To Pack Belongings
    Time is precious. Do not attempt to pack your belongings in case of fire. Save your life first.
  3. Do Not Use Lifts / Elevators
    Never attempt to use lifts / elevators to evacuate. Use the exit staircase instead.
  4. Do not attempt to re-enter the hotel

If You Are Trapped In Your Room

  1. Inform Someone of Your Presence
    Call the Telephone Operator, bang the door or signal the people outside from the window to attract attention.
  2. Keep the Fire Out
    Wet your towels or sheets and wedge them under the door to prevent smoke from entering the room.

Remember:

  • If you are caught in the smoke, take short breaths and crawl to the nearest exit. Air nearer the floor is cleaner and less likely to contain deadly gases.
  • Do not jump out of the building if you are above the ground floor. Rescue might just be a few minutes away.
  • Press Emergency on your telephone for assistance in case of emergency.

Local Information

Airlines

Flight ticketing, confirmation and information can be facilitated through our Concierge.

Phone icon Press  Information icon


Airport

Singapore’s Changi International Airport is located 20km and Seletar Airport is located 18km from the hotel and approximately 25 minutes away by car. We recommend leaving the hotel at least two hours prior to your flight departure.

Phone icon Press  Information icon


Banking

A number of Automated Teller Machines are available in the vicinity, with the nearest ATM located 5 minutes away in Clarke Quay Central Shopping Mall.

Should you require full service banking facilities, a wide selection of local and international banks are available at the Raffles Place Financial Hub, which is a 10-minute drive from the hotel.

Do check operation hours before visiting the banks.

Phone icon Press Information icon


Currency Exchange

The local currency is in Singapore Dollar. Currency conversion is available for hotel guests at the reception on Level 3, based on prevailing exchange rates displayed at the lobby.

Otherwise, authorised money changers are aplenty within walking distance in People’s Park Complex, Chinatown. You are advised to check the amount and collect receipts for your transactions.

Phone icon Press  Reception icon


Durian

Although known to be the ‘king of fruits’ to fans, durians are acknowledged to have an acquired taste. We regret that durians are not permitted within the hotel premises due to the strong odour they emit. Penalty charges may apply.


Embassies

Contact details can be facilitated through our Telephone Operator.

Phone icon Press 0 or Operator icon


Emergency

Please refer to the Safety & Security section in the directory for more information.

Police can be contacted by dialling “999”, ambulance by “995”. For misplaced items at the airport, please contact the customer service officers at (65) 6595 6868. If you have lost your passport in Singapore, you must first report the loss of your passport at any Police Station, Neighbourhood Police Centre or Neighbourhood Police Post, without delay.

Be calm; contact your Embassy, High Commission or Consular Office to apply for a replacement of your travel document. For assistance, dial “0” for the Duty Manager.

Phone icon Press 0 or Emergency icon


Government Offices

Government offices and agencies in Singapore generally operate on Mondays to Fridays from 8.00am to 5.00pm. It is advisable however to confirm beforehand as the operation hours may vary.

Phone icon Press 0 or Operator icon


Languages

Singapore is a multi-cultural and cosmopolitan city. The main languages spoken are English, Mandarin, Malay and Tamil. Please contact our Duty Manager should you require any assistance.

Phone icon Press 0 or Operator icon


Medical

First Aid Box and AED are available in the hotel premises and non-prescription medicine can be purchased at the pharmacy located at Chinatown Point Shopping Mall. The nearest hospital, Singapore General Hospital, is located 7 minutes’ drive from the hotel, near Outram station. For in-house doctor, dial “0” for the Duty Manager.

Phone icon Press 0 or Operator icon


Neighbourhood

Park Regis Singapore is located next to Singapore’s most vibrant entertainment hub, Clarke Quay, Boat Quay, Robertson Quay and Chinatown, which is also within easy access to major tourist attractions as well as the Central Business District (CBD). The hotel is surrounded by several National Monuments and historic sites of Singapore which can be easily explored by foot. Jogging maps are also available.

Phone icon Press Information icon


Public Transportation

The nearest Mass Rapid Transit (MRT) station is Clarke Quay Station which is 3 minutes’ walk from the hotel. Should you require a taxi, it is advisable to book in advance if you need to travel during peak hours. As the hotel is located within the Central Business District, fares boarding from the hotel are subject to a peak hour surcharge levied by the Land Transport Authority in addition to the metered fare. Other information and arrangements for public transportation can be facilitated through our Concierge.

Phone icon Press Information icon


Sightseeing

Jump on the City Hop On & Hop Off bus for the most comprehensive way to see the best of Singapore including the spectacular views of the Singapore Flyer, Civic District, Chinatown, Kampong Glam (Malay enclave), Little India, Esplanade, Boat Quay, Clarke Quay, Sentosa and Gardens by the Bay. Other sightseeing arrangements can be made through Concierge.

Phone icon Press 0 or Operator icon


Shopping

The hotel is a mere 5 minutes’ stroll away to Chinatown and 15 minutes’ drive to Orchard Road, Singapore’s premier shopping precinct. Other shopping malls include Clarke Quay Central which is a 5 minutes’ walk, Raffles City and Marina Square which is a 5 minutes’ drive and VivoCity which is a 8 minutes’ train ride to HarbourFront MRT station. Souvenirs are also available at TaHooroo Gift Gallery at the Reception on Level 3.

Phone icon Press Information icon


Supermarket

The nearest supermarket is located 5 minutes’ walk away at Clarke Quay Central Shopping Mall and Chinatown Point Shopping Mall.

Phone Press Information icon


Weather

The climate in Singapore is tropical with dry and rainy seasons. Humidity is generally high and thunderstorms during the dry season are not uncommon. Unless a dress code is specified, cool casual attire is generally recommended.

Phone icon Press Information icon


Worship

For information on places of worship, please contact Concierge.

Phone icon Press Information icon

Useful Telephone Extensions

  • Emergency
    Phone icon Press Emergency icon
  • Business Centre Services
    Phone icon Press Reception icon
  • Concierge
    Phone icon Press Information icon
  • Duty Manager
    Phone icon Press 0 or Operator icon
  • External Calls
    Phone icon Press 9 followed by Telephone Number
  • Housekeeping
    Phone icon Press Housekeeping icon
  • Laundry
    Phone icon Press Laundry icon
  • Meetings
    Press 8882 between 9am to 6pm (Mon to Fri) or Operator icon (after office hours)
  • Messages & Voicemail
    Phone icon Press Message icon
  • Operator
    Phone icon Press 0 or Operator icon
  • Reception
    Phone icon Press 0 or Reception
  • Reservation
    Phone icon Press 0 or Reservation icon
  • Restaurants & Bars
    Phone icon Press 0 or Restaurant icon
  • Room Service
    Phone icon Press 0 or Room service icon
  • Room to Room Calls
    Phone icon Press 8 followed by Room Number

Room Facilities

Adaptors

Each room is equipped with multiple sockets at the writing desk suitable for international plugs. Additional adaptors are available upon request. The standard voltage in Singapore is in the range of 220V to 240V.

Phone icon Press Housekeeping icon


Air Conditioning

Each room features individual climate control with a control panel that allows you to select a temperature of your personal comfort. Should you wish to maintain your preferred temperature setting, please do not remove your keycard from the energy saver socket.


Amenities

For your convenience, a wide variety of quality amenities are provided with compliments for use in your room.

Phone icon Press Housekeeping icon


Bedding

Each room features a luxurious bedding set consisting of convoluted foam bed toppers, lightweight hypoallergenic microcloud pillows topped with 400-thread count 100% Egyptian cotton bed linens. Should you require extra pillows, blankets, baby cots, sleeping bags or extra bed to be placed in Regis Room (available at a nominal fee), subject to availability, please contact Housekeeping.

Phone icon Press Housekeeping icon


Breakfast

A sumptuous breakfast is available at Cafe Twenty3 located at Level 1 from 6.30am to 10.30am daily. Alternatively, a la carte breakfast menu is also available through Room Service.

Phone icon Press Room service icon


Cooking

Cooking, including the use of kettle for other purposes other than to boil water, is not permitted within the room and penalty charges may apply for any damage caused. Should you prefer to dine in the comfort of your room, room service is available from 6.30am to 10.30pm. Alternatively, you may proceed to the two onsite restaurants available at level 1.

Phone icon Press Room service icon


Do Not Disturb

For privacy status, please press the ’Privacy’ button located beside your door inside the room. To deactivate, press the switch again until the red light extinguishes. Kindly be advised that you may only activate one function at a time between the Privacy and Make Up Room switches. The ‘Privacy’ sign takes precedence if both switches are depressed at the same time. Please inform the Operator if you do not wish to receive any telephone calls.

Phone icon Press 0 or Operator icon


Drinking Water

Two bottles of complimentary drinking water are provided daily in your room. Tap water is safe to drink in Singapore.


Electricity

To activate the power supply in your room, please place your key card into the energy saver socket located beside your door inside the room. The voltage in Singapore is 220V to 240V. Transformers are available upon request for electrical equipment operating on different voltage.

Phone icon Press Housekeeping icon


Hairdryer

Your room is equipped with a hairdryer located inside the wardrobe.


International Direct Dialing (IDD)

To call a number outside Singapore, simply press ‘9008’ followed by the country code, area code and telephone number required. Please contact our Operator for information and assistance.

Phone icon Press 0 or Operator icon


Internet

The hotel’s common areas are wireless-enabled and your room is equipped with both wireless and wired broadband access. While wireless connection is complimentary, should you require wired access simply connect your device via the cable on the writing desk and follow the instructions to purchase internet access. For faster wireless connection, connect to ‘wireless@parkregis’ and tap on ‘Click to Purchase Premium Plan’ to select and purchase the plan of your choice.

A computer workstation is also available at Level 3 for guests to use on a complimentary first- come, first-served basis.


Iron & Ironing Board

Your room is equipped with an iron and ironing board for your convenience. You may alternatively refer to the laundry list and call us for pressing services.

Phone icon Press Laundry icon


Keycard

Simply tap your keycard on the lock sensor in order to enter your room or activate the elevators. Upon entering the room, insert your key card into the energy saver socket located beside your door inside the room to activate the power supply.

Please note that when the keycard is retracted from the socket, power supply to all electrical equipment will be disconnected.

In keeping with our policy of saving the environment through recycling, kindly return your keycard to the Reception upon departure. Penalty may apply for lost key cards.


Kiblat

A directional sign pointing towards the holy city of Mecca for prayers is located inside the left- hand drawer of the writing desk. For guests staying in Regis Room, the directional sign can be located inside the first drawer below the coffee & tea making facilities compartment.


Laundry, Dry Cleaning & Pressing

Laundry, dry-cleaning & pressing services are available. Kindly refer to the laundry list located inside the wardrobe for details. Alternatively, a 24-hour self-service Laundromat is available at Basement Level. Tokens can be purchased from Concierge or Reception.

Kindly be advised that hanging of cloth line is not allowed in the room. Penalty charges may apply.
Phone icon Press Housekeeping icon  for Laundry
Phone icon Press Information icon for Self-service Laundromat


Lighting

The lighting in your room can be individually controlled. The master switch by the bedside is designed to control all lighting appliances based on your last preferred manual settings.


Local Calls

To call a local number in Singapore, simply press ‘9’ followed by the desired 8-digit number. Local calls are chargeable at regulated service provider tariffs.


Make Up Room

Your room will be cleaned on a daily basis. For prioritised servicing of your room, please press the ‘Make Up Room’ switch located beside your door inside the room. To de-activate, press the switch again until the green light extinguishes. Kindly be advised that you may only activate one function at a time between the ‘Privacy’ and ‘Make Up Room’ switches. The ‘Privacy’ sign takes precedence if both switches are depressed at the same time.

Phone icon Press Housekeeping icon


Messages & Voicemail

The message light on your telephone will flash when a voicemail has been left for you. Press on your phone and follow the instructions to retrieve your message. You may also retrieve your written messages visually through the Interactive TV simply by following the instructions. Please notify the Operator if you are expecting a message or would like to leave one.

Phone icon Press 0 or Operator icon


Mini Bar

Your room is equipped with a personal bar. Items that are consumed will be billed to your room account and replenished daily. A pricelist is placed in the minibar drawer for your reference.

Phone icon Press Housekeeping icon


Room Service

A comprehensive menu may be found in this directory.

Phone icon Press Room service icon


Room to Room Dialing

Press 8 followed by Room Number.


Safe

A personal safe is available in the wardrobe of your room for the keeping of your valuables, cash and personal documents. Please be advised that the hotel shall not be responsible or held liable for any loss of valuables in your room.


Sewing & Mending

A basic sewing kit is available upon request.

Phone icon Press Housekeeping icon


Smoking

Park Regis Singapore is a non-smoking hotel; penalty charges may apply for anyone found smoking within the hotel premises. Please see Concierge on Level 1 for the location of a dedicated smoking area.

Phone icon Press Information icon


Tea & Coffee Making Facilities

These facilities are available in your room. Enjoy a fine selection of coffee and tea with compliments from the hotel.

Phone icon Press Housekeeping icon


Television

A diverse selection of entertainment, news and sports programs can be enjoyed in the comfort of your room. Please refer to the Television Channel listings on your TV for details.


Torchlight

Torchlight is available inside the wardrobe for emergency use.


Wheelchair-Friendly Rooms

The hotel offers wheelchair-friendly rooms which are equipped with hand rails and specially- seated showers for the guests’ convenience. Please contact our Operator for more information and assistance.

Phone icon Press 0 or Operator icon

Hotel Facilities and Services

Automated External Defibrillator (AED)

AED machines are available. Please contact our Duty Manager.

Phone icon Press Operator icon


Books

A wide range of novels and storybooks are available at the Bondi Book Corner located inside the Gym at Level 2. Feel free to borrow or donate any books during your stay.


Business Centre Services

Business Centre Services located at Level 3 opens for 24 hours, providing essential office services ranging from simple photocopying to faxing and printing. A computer workstation is also available for guest use on a complimentary and ‘first-come-first-served’ basis.

Phone icon Press Reception icon


Car Rental

For self-drive vehicles, please contact Concierge for assistance.

Phone icon Press Information icon


Cashier

For information concerning your room account or foreign exchange rate, please consult our Reception located at Level 3 or via the Interactive TV in your room. We regret that personal cheques are not accepted as a form of deposit or payment.

Phone icon Press Reception icon


Check-out

Standard checkout time is 12.00 noon. Should you wish to keep your room beyond this time, every effort will be made to try to accommodate your needs subject to availability and additional charges may apply. Should you need to freshen up, you may use the shower facilities located at Level 2.

Phone icon Press Reception icon

Computer

A computer workstation is available at Level 3 for guest use on a complimentary and first-come, first-served basis.


Courier Services

Our Concierge will be pleased to assist you with the delivery and receiving of items.

Phone icon Press Information icon


Credit Cards

The Hotel accepts the following cards: American Express, Diners, JCB, VISA, Mastercard and China Union Pay.


Dentist

Please contact our Duty Manager should you require dental medical assistance.

Phone icon Press Operator icon


Doctor

Please contact our Duty Manager should you require medical assistance. House calls can be arranged with supplementary charges should one be required.

Phone icon Press Operator icon


Duty Manager

Our Duty Manager is available 24 hours to assist you.

Phone icon Press 0 or Operator icon


Entertaiment

A comprehensive guide to entertainment venues in Singapore is available through our Concierge.

Phone icon Press Information icon


First Aid

Please contact our Duty Manager.

Phone icon Press 0 or Operator icon


Flowers

Please contact our Concierge for assistance.

Phone icon Press Information icon


Golfing

Golfing may be arranged at a number of Singapore’s clubs that are open to non-members subject to minimum handicap requirements.

Phone icon Press Information icon


Gym

Located at Level 2, our Gym offers state-of-the-art equipment to help fulfil your fitness aspirations. Available from 6.00am to 10.00pm daily. For access after 10.00pm, please contact our Duty Manager.

Phone icon Press 0 or Operator icon


Housekeeping

Our housekeeping staff will be pleased to attend to immediate housekeeping services, replenishment of amenities and special requests.

Phone icon Press Housekeeping icon


Ice

Phone icon Press Room service icon


Kids

The hotel provides a range of amenities for the convenience of guests travelling with children. Nappy changing station is available at Level 1 in the Handicap toilet.

Please contact our Housekeeping to request for babycot, playpen or sleeping bag and contact our Concierge should you require a stroller.

Phone icon PressHousekeeping icon for Babycot, Playpen or Sleeping Bag
Phone icon Press Information icon for Stroller


Limousine

Please consult our Concierge for information.

Phone icon Press Information icon


Luggage

In the event that luggage is lost or misplaced by the airlines, assistance may be rendered through our Concierge for liaison with the airlines. You may contact Concierge for pick-up service and temporary storage of your belongings including luggage wrapping service at a fee. Should you have any lost property, please contact our Duty Manager for assistance.

Phone icon Press Operator icon


Mail

Our Concierge will be pleased to assist you with sending or receiving of mail.

Phone icon Press Information icon


Maps

A wide range of maps and brochures can be obtained through the Concierge.

Phone icon Press Information icon


Meeting Room

Our team is happy to assist in arranging meetings and functions.

Phone icon Press 8882 between 9.00am to 6.00pm, Monday to Friday
Phone icon Press 0 or after office hours


Newspapers

Local newspapers are available for your reading pleasure at Level 1. Other foreign publications can be arranged at a fee through our Concierge.

Phone icon Press Information icon


Parking

Parking facilities are available for registered guests and patrons of the hotel at Basement Level.

Kindly note that vehicles are parked strictly at the car owners’ own liability and risk.


Pets

We regret that pets are strictly prohibited without exception within the hotel’s premises including guest rooms. However, guide dogs are allowed.


Portable Wi-Fi Router Rental

For unlimited mobile internet to stay connected when you travel around Singapore, Portable Wi-Fi Router is available for rent. Please contact Concierge for more information and assistance.

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Prayer Mats

Islamic prayer mats are available upon request through Housekeeping.

Phone icon Press Housekeeping icon


Security

Our security staff is on duty 24 hours a day. Please contact our Duty Manager should you require assistance.

Phone icon Press 0 or Operator icon


Swimming Pool

Enjoy a relaxing dip in our stylish 25-metre lap pool set next to a cascading water feature on Level 2 at any time from 6.00am to 10.00pm daily. Pool Towels are available in our Gym on Level 2.

Phone icon Press Housekeeping


Telephone Services

Please contact our Operator for information and assistance.

Phone icon Press 0 or Operator icon


Umbrella

Umbrellas are available for loan through our Concierge.

Phone icon Press Information icon


Visas

Please ensure that the necessary visa requirements for your onward destination are in order. If in doubt, please refer to the respective Embassies & High Commissions for details. For assistance, please approach Concierge.

Phone icon Press Information icon


Visitors

It is required by law and in the interests of security for all visitors staying in guest rooms beyond 11.00pm to be registered. Non-registered visitors are required to leave the guest rooms by 11.00pm.


Wake-up Call

Please contact our Operator to place a wake-up call.

Phone icon Press 0 or Operator icon


Wheelchairs

Wheelchairs and walking sticks are available for loan.

Phone icon Press Information icon


Wi-Fi

The hotel provides complimentary Wi-Fi access for the convenience of our guests. To connect, simply enable the Wi-Fi function on your device and select ‘wireless@parkregis’. After selecting the network, you will be re-direced to the login page. Fill up your particulars and start browsing.

Guests who require faster connectivity may purchase premium Wi-Fi at a fee. Simply tap on ‘Click to Purchase Premium Plan’ and select the plan of your choice to connect.

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