Hotel Information
Welcome to Park Regis Singapore
Hotel Information
Safety & Security
Upon Arrival
- Fire Escape Plan
On entering your room, please study the fire escape plan on the back of your room door. Establish the route towards the nearest fire exit that you would take in case of fire. - Fire Alarm Call Points
Locate and confirm the positions of the nearest fire alarm and extinguisher on your floor.
If You Discover A Fire
- Raise the Alarm
Upon detecting any fire or smoke, break the glass of the nearest fire alarm call point and call for help by pressing Emergency on the telephone. - If Possible, Put Out the Fire
Use the nearest fire extinguisher or fire hose reel to put out the fire, without putting yourself at risk. - Evacuate
Should the fire get out of control, close all doors behind you and leave the building immediately via the exit staircase. Do not use the elevators.
If You Hear The Fire Alarm
- (A) First Fire Alarm
If you hear the first fire alarm, remain alert and prepare to evacuate.
(B) Second Fire Alarm
If you hear the second continuous fire alarm and are directed to evacuate by the public address system, please ensure you bring along your room keycard and proceed to leave the room immediately by the nearest exit staircase.
While evacuating, if the escape route is blocked by debris or fallen objects, kindly proceed back to your room and call for assistance.
In the event of smoke, please keep yourself close to the floor and crawl to the nearest fire exit following the EXIT directional signs located at floor level. - Do Not Attempt To Pack Belongings
Time is precious. Do not attempt to pack your belongings in case of fire. Save your life first. - Do Not Use Lifts / Elevators
Never attempt to use lifts / elevators to evacuate. Use the exit staircase instead. - Do not attempt to re-enter the hotel
If You Are Trapped In Your Room
- Inform Someone of Your Presence
Call the Telephone Operator, bang the door or signal the people outside from the window to attract attention. - Keep the Fire Out
Wet your towels or sheets and wedge them under the door to prevent smoke from entering the room.
Remember:
- If you are caught in the smoke, take short breaths and crawl to the nearest exit. Air nearer the floor is cleaner and less likely to contain deadly gases.
- Do not jump out of the building if you are above the ground floor. Rescue might just be a few minutes away.
- Press Emergency on your telephone for assistance in case of emergency.
Local Information
Airlines
Flight ticketing, confirmation and information can be facilitated through our Concierge.
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Airport
Singapore’s Changi International Airport is located 20km and Seletar Airport is located 18km from the hotel and approximately 25 minutes away by car. We recommend leaving the hotel at least two hours prior to your flight departure.
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Banking
A number of Automated Teller Machines are available in the vicinity, with the nearest ATM located 5 minutes away in Clarke Quay Central Shopping Mall.
Should you require full service banking facilities, a wide selection of local and international banks are available at the Raffles Place Financial Hub, which is a 10-minute drive from the hotel.
Do check operation hours before visiting the banks.
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Currency Exchange
The local currency is in Singapore Dollar. Currency conversion is available for hotel guests at the Reception on Level 3, based on prevailing exchange rates displayed at the lobby.
Otherwise, authorised money changers are aplenty within walking distance in People’s Park Complex, Chinatown. You are advised to check the amount and collect receipts for your transactions.
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Durian
Although known to be the ‘king of fruits’ to fans, durians are acknowledged to have an acquired taste. We regret that durians are not permitted within the hotel premises due to the strong odour they emit. Penalty charges may apply.
Embassies
Contact details can be facilitated through our Telephone Operator.
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Emergency
Please refer to the Safety & Security section in the directory for more information.
Police can be contacted by dialling “999”, ambulance by “995”. For misplaced items at the airport, please contact the customer service officers at (65) 6595 6868. If you have lost your passport in Singapore, you must first report the loss of your passport at any Police Station, Neighbourhood Police Centre or Neighbourhood Police Post, without delay.
Be calm; contact your Embassy, High Commission or Consular Office to apply for a replacement of your travel document. For assistance, dial “0” for the Duty Manager.
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Government Offices
Government offices and agencies in Singapore generally operate on Mondays to Fridays from 8.00am to 5.00pm. It is advisable however to confirm beforehand as the operation hours may vary.
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Languages
Singapore is a multi-cultural and cosmopolitan city. The main languages spoken are English, Mandarin, Malay and Tamil. Please contact our Duty Manager should you require any assistance.
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Medical
First Aid Box and AED are available in the hotel premises and non-prescription medicine can be purchased at the pharmacy located at Chinatown Point Shopping Mall. The nearest hospital, Singapore General Hospital, is located 7 minutes’ drive from the hotel, near Outram station. For in-house doctor, dial “0” for the Duty Manager.
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Neighbourhood
Park Regis Singapore is located next to Singapore’s most vibrant entertainment hub, Clarke Quay, Boat Quay, Robertson Quay and Chinatown, which is also within easy access to major tourist attractions as well as the Central Business District (CBD). The hotel is surrounded by several National Monuments and historic sites of Singapore which can be easily explored by foot. Jogging maps are also available.
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Public Transportation
The nearest Mass Rapid Transit (MRT) station is Clarke Quay Station which is 3 minutes’ walk from the hotel. Should you require a taxi, it is advisable to book in advance if you need to travel during peak hours. As the hotel is located within the Central Business District, fares boarding from the hotel are subject to a peak hour surcharge levied by the Land Transport Authority in addition to the metered fare. Other information and arrangements for public transportation can be facilitated through our Concierge.
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Sightseeing
Jump on the City Hop On & Hop Off bus for the most comprehensive way to see the best of Singapore including the spectacular views of the Singapore Flyer, Civic District, Chinatown, Kampong Glam (Malay enclave), Little India, Esplanade, Boat Quay, Clarke Quay, Sentosa and Gardens by the Bay. Other sightseeing arrangements can be made through Concierge.
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Shopping
The hotel is a mere 5 minutes’ stroll away to Chinatown and 15 minutes’ drive to Orchard Road, Singapore’s premier shopping precinct. Other shopping malls include Clarke Quay Central which is a 5 minutes’ walk, Raffles City and Marina Square which is a 5 minutes’ drive and VivoCity which is a 8 minutes’ train ride to HarbourFront MRT station.
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Supermarket
The nearest supermarket is located 5 minutes’ walk away at Clarke Quay Central Shopping Mall and Chinatown Point Shopping Mall.
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Weather
The climate in Singapore is tropical with dry and rainy seasons. Humidity is generally high and thunderstorms during the dry season are not uncommon. Unless a dress code is specified, cool casual attire is generally recommended.
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Worship
For information on places of worship, please contact Concierge.
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Useful Telephone Extensions
For Phone Model MT102H
- Emergency
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Press - Concierge
Press - Duty Manager
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Press 9 followed by Telephone Number - Housekeeping
Press - Laundry
Press - Meetings
Press 8884 between 9am to 6pm (Mon to Fri) or (after office hours) - Operator
Press 0 or - Reception
Press 0 or - Reservation
Press 0 or - Restaurants & Bars
Press 0 or - Room Service
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- Room to Room Calls
Press 8 followed by Room Number
For Phone Model IP20
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or dial “0” to speak with our staff for the following:
- Reception
- Duty Manager
- Laundry
- Housekeeping
- Room Service
- Restaurants – TungLok Seafood and Café 23
Dining
TungLok Seafood
Offering you the freshest catch to welcome seafood lovers from all parts of Singapore, TungLok Seafood specialises in the best of Singapore-style seafood prepared with the quality and standards synonymous with the TungLok brand.
Perennial favourites are the Black Pepper Crab, voted the best in town, and Chilli Crab that uniquely combines orange juice and tomato sauce to create a finger-licking good gravy, perfect for slurping up with man tou.
Operating Hours
Lunch: 11:30am – 3:00pm (last order 2:30pm)
Dinner: 6:00pm – 10:30pm (last order 10:00pm)
Check out our latest dining promotion here.
Café 23
EAT, SIP and SAVOUR dining at Café 23.
Our vibrant all-day dining spot serves fresh, made-to-order dishes that blend local and Western flavours for a memorable culinary journey. Café 23 is not just a place to dine; it’s your go-to spot for a relaxing coffee break, an after-work meet-up, or a casual post-dinner drink with friends.
Operating Hours
International Buffet Breakfast: 6:30am – 10:30am
Lunch: 11:30am – 2:03pm (last order 2:00pm)
Dinner: 6:00pm – 9:30pm (last order 9:00pm)
Check out our latest dining promotion here.
Room Service
Available from 11:30am – 9:30pm
In-room Dining Menu (11:30am – 2:30pm; 6:00pm – 9:30pm)
Afternoon Tea Menu (2:30pm – 5:00pm)
Pool Side Menu (11:30am – 8:00pm)
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Room Facilities
Adaptors
Each room is equipped with multiple sockets at the writing desk suitable for international plugs. Additional adaptors are available upon request. The standard voltage in Singapore is in the range of 220V to 240V.
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Air Conditioning
Each room features individual climate control with a control panel that allows you to select a temperature of your personal comfort. Should you wish to maintain your preferred temperature setting, please do not remove your keycard from the energy saver socket.
Amenities
For your convenience, a wide variety of quality amenities are provided with compliments for use in your room.
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Bedding
Each room features a luxurious bedding set consisting of convoluted foam bed toppers, lightweight hypoallergenic microcloud pillows topped with 400-thread count 100% Egyptian cotton bed linens. Should you require extra pillows, blankets, baby cots, or extra bed to be placed in Regis Room (available at a nominal fee), subject to availability, please contact Housekeeping.
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Breakfast
International buffet breakfast is available at Level 1 from 6:30am to 10:30am daily.
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Cooking
Cooking, including the use of kettle for other purposes other than to boil water, is not permitted within the room and penalty charges may apply for any damage caused.
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Do Not Disturb
For privacy status, please press the ’Privacy’ button located beside your door inside the room. To deactivate, press the switch again until the red light extinguishes. Kindly be advised that you may only activate one function at a time between the Privacy and Make Up Room switches. The ‘Privacy’ sign takes precedence if both switches are depressed at the same time. Please inform the Operator if you do not wish to receive any telephone calls.
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Drinking Water
Two bottles of complimentary drinking water are provided daily in your room. Tap water is safe to drink in Singapore.
Electricity
To activate the power supply in your room, please place your key card into the energy saver socket located beside your door inside the room. The voltage in Singapore is 220V to 240V. Transformers are available upon request for electrical equipment operating on different voltage.
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Hairdryer
Your room is equipped with a hairdryer located inside the wardrobe.
International Direct Dialing (IDD)
To call a number outside Singapore, simply press ‘9008’ followed by the country code, area code and telephone number required. Please contact our Operator for information and assistance.
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Internet
The hotel’s common areas are wireless-enabled and your room is equipped with both wireless and wired broadband access. While wireless connection is complimentary, should you require wired access simply connect your device via the cable on the writing desk and follow the instructions to purchase internet access. For faster wireless connection, connect to ‘wireless@parkregis’ and tap on ‘Click to Purchase Premium Plan’ to select and purchase the plan of your choice.
Iron & Ironing Board
Your room is equipped with an iron and ironing board for your convenience. You may alternatively refer to the laundry list and call us for pressing services.
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Keycard
Simply tap your keycard on the lock sensor in order to enter your room or activate the elevators. Upon entering the room, insert your key card into the energy saver socket located beside your door inside the room to activate the power supply.
Please note that when the keycard is retracted from the socket, power supply to all electrical equipment will be disconnected.
In keeping with our policy of saving the environment through recycling, kindly return your keycard to the Reception upon departure. Penalty may apply for lost key cards.
Kiblat
A directional sign pointing towards the holy city of Mecca for prayers is located inside the left- hand drawer of the writing desk. For guests staying in Regis Room, the directional sign can be located inside the first drawer below the coffee & tea making facilities compartment.
Laundry, Dry Cleaning & Pressing
Laundry, dry-cleaning & pressing services are available. Kindly refer to the laundry list located inside the wardrobe for details. Alternatively, a 24-hour self-service Laundromat is available at Basement Level. Tokens can be purchased from Reception.
Kindly be advised that hanging of cloth line is not allowed in the room. Penalty charges may apply.
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Press for Self-service Laundromat
Lighting
The lighting in your room can be individually controlled. The master switch by the bedside is designed to control all lighting appliances based on your last preferred manual settings.
Local Calls
To call a local number in Singapore, simply press ‘9’ followed by the desired 8-digit number. Local calls are chargeable at regulated service provider tariffs.
Make Up Room
For room make up, kindly contact Housekeeping or Reception.
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Room to Room Dialing
Press 8 followed by Room Number.
Safe
A personal safe is available in the wardrobe of your room for the keeping of your valuables, cash and personal documents. Please be advised that the hotel shall not be responsible or held liable for any loss of valuables in your room.
Sewing & Mending
A basic sewing kit is available upon request.
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Smoking
Park Regis Singapore is a non-smoking hotel; penalty charges may apply for anyone found smoking within the hotel premises. Please see Concierge on Level 1 for the location of a dedicated smoking area.
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Tea & Coffee Making Facilities
These facilities are available in your room. Enjoy a fine selection of coffee and tea with compliments from the hotel.
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Television
A diverse selection of entertainment, news and sports programs can be enjoyed in the comfort of your room. Please refer to the Television Channel listings on your TV for details.
Torchlight
Torchlight is available inside the wardrobe for emergency use.
Wheelchair-Friendly Rooms
The hotel offers wheelchair-friendly rooms which are equipped with hand rails and specially- seated showers for the guests’ convenience. Please contact our Operator for more information and assistance.
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Hotel Facilities and Services
Automated External Defibrillator (AED)
AED machines are available. Please contact our Duty Manager.
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Business Services
Business Services located at Level 3 opens for 24 hours, providing essential office services ranging from simple photocopying to printing.
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Car Rental
For self-drive vehicles, please contact Concierge for assistance.
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Cashier
For information concerning your room account or foreign exchange rate, please consult our Reception located at Level 3. We regret that personal cheques are not accepted as a form of deposit or payment.
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Check-out
Standard checkout time is 11.00am. Should you wish to keep your room beyond this time, every effort will be made to try to accommodate your needs subject to availability and additional charges may apply. Should you need to freshen up, you may use the shower facilities located at Level 2.
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Courier Services
Our Concierge will be pleased to assist you with the delivery and receiving of items.
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Credit Cards
The Hotel accepts the following cards: American Express, Diners, JCB, VISA, Mastercard and China Union Pay.
Dentist
Please contact our Duty Manager should you require dental medical assistance.
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Doctor
Please contact our Duty Manager should you require medical assistance. House calls can be arranged with supplementary charges should one be required.
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Duty Manager
Our Duty Manager is available 24 hours to assist you.
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Entertainment
A comprehensive guide to entertainment venues in Singapore is available through our Concierge.
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First Aid
Please contact our Duty Manager.
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Flowers
Please contact our Concierge for assistance.
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Golfing
Golfing may be arranged at a number of Singapore’s clubs that are open to non-members subject to minimum handicap requirements.
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Gym
Located at Level 2, our Gym offers state-of-the-art equipment to help fulfil your fitness aspirations. Available from 6.00am to 10.00pm daily. For access after 10.00pm, please contact our Duty Manager.
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Housekeeping
Our housekeeping staff will be pleased to attend to immediate housekeeping services, replenishment of amenities and special requests.
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Ice
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Kids
The hotel provides a range of amenities for the convenience of guests travelling with children. Nappy changing station is available at Level 1 in the Handicap toilet.
Please contact our Housekeeping to request for babycot or playpen.
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Limousine
Please consult our Concierge for information.
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Luggage
In the event that luggage is lost or misplaced by the airlines, assistance may be rendered through our Concierge for liaison with the airlines. You may contact Concierge for pick-up service and temporary storage of your belongings. Should you have any lost property, please contact our Duty Manager for assistance.
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Our Concierge will be pleased to assist you with sending or receiving of mail.
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Maps
A wide range of maps and brochures can be obtained through the Concierge.
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Meeting Room
Our team is happy to assist in arranging meetings and functions.
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Parking
Parking facilities are available for registered guests and patrons of the hotel at Basement Level (subject to availability).
Kindly note that vehicles are parked strictly at the car owners’ own liability and risk.
Pets
We regret that pets are strictly prohibited without exception within the hotel’s premises including guest rooms. However, guide dogs are allowed.
Prayer Mats
Islamic prayer mats are available upon request through Housekeeping.
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Security
Our security staff is on duty 24 hours a day. Please contact our Duty Manager should you require assistance.
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Swimming Pool
Enjoy a relaxing dip in our stylish 25-metre lap pool set next to a cascading water feature on Level 2 at any time from 6.00am to 10.00pm daily. Pool towels are available at Gym.
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Telephone Services
Please contact our Operator for information and assistance.
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Umbrella
Umbrellas are available for loan through our Concierge.
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Visas
Please ensure that the necessary visa requirements for your onward destination are in order. If in doubt, please refer to the respective Embassies & High Commissions for details. For assistance, please approach Concierge.
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Visitors
Yes. However, please note that only registered guest(s) are allowed to stay in the room after 10pm.
Wake-up Call
Please contact our Operator to place a wake-up call.
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Wheelchairs
Wheelchairs and walking sticks are available for loan.
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Wi-Fi
The hotel provides complimentary Wi-Fi access for the convenience of our guests. To connect, simply enable the Wi-Fi function on your device and select ‘wireless@parkregis’. After selecting the network, you will be re-direced to the login page. Fill up your particulars and start browsing.
Guests who require faster connectivity may purchase premium Wi-Fi at a fee. Simply tap on ‘Click to Purchase Premium Plan’ and select the plan of your choice to connect.
