Careers

Reporting to the Rooms Division Manager, the incumbent will be responsible to:

• Oversees the day-to-day operations of the hotel and Front Office operations, and in turn provide an overall positive experience to our guests during their stay.
• Assist in coordinating with Reception colleagues on group arrivals and departures in the absence of the Assistant Managers.
• Assist in conducting shift briefings and provide feedback and information to the team in the absence of the Assistant Managers.
• Attend to guest requests/feedback and ensure the guests’ positive stay experience.
• Respond to emergencies according to SOP and ensure safety of all guests.
• Work closely with internal department to ensure smooth operation of the hotel.
• Assist with any other ad-hoc duties assigned by the Rooms Division Manager.

Reporting to Rooms Division Manager, the incumbent will be responsible to:

• Perform all Front Desk related duties including but not limited to check-in, check-out, guest profile maintenance and room allocation, etc.
• Perform all Concierge related duties including but not limited to making insightful local recommendations and bookings, assisting with transportation requests and providing luggage assistance, etc.
• Perform all Telephone related duties including but not limited to answering phone enquiries including management of wake-up calls, internal job requests, etc.

Requirements:

• No work experience required
• Energetic, proactive and service-oriented
• Good interpersonal and communication skills
• Willing to perform 3 rotating shifts (including night shifts) across a 5-day week

• Responsible for efficient handling and safely keeping guests’ luggage on arrival and departure according to procedures.
• Welcome guests at the driveway and escort them to the Reception for check-in.
• Escorts guests to their rooms and explains room features.
• Based in the lobby – at all times be visible and approachable, and act as point of reference to guests who need assistance/information
• Assists in loading and unloading luggage to and from vehicles.
• Ensure the hotel’s equipment/properties entrusted to you are carefully handled and maintained to protect against loss or damage.
• Ensure cleanliness and order in the lobby and driveway, including but not limited to removing litter and ensuring vehicles are parked at designated lots.
• Be alert to the surrounding area at all times. Report and document any incidents, suspicious characters, items and/or activities to the Security Department.
• Assist with any other ad-hoc duties in accordance with the hotel’s objectives, performance and quality standards, such as the arrangement of transportation, mail/delivery items, courier and porte cochere activities of a doorman.

Reporting to the General Manager, the incumbent will be responsible to:

Primary Function

To implement, monitor and evaluate marketing objectives, strategies and tactics within the Revenue Generation Department to exceed top-line budgeted revenue in Rooms.

Responsibilities – Marketing

• Develop and execute a comprehensive marketing plan for the hotel that encompasses internal and external audiences.
• Help develop and drive execution of marketing strategies associated with launching tactics/deliverables to support the hotel and brand strategies and stated performance goals.
• Responsible for the creative development of marketing assets in accordance with brand guidelines.
• Collaborates with cross-functional teams on brand initiatives (e.g., internal communications, learning and development organisation, market services, operations deployment, etc.)
• Contributes to an environment of sharing best practices and creative ideas
• Have detailed knowledge of hotel brand standards being able to instill a culture of adhering to the brand in all aspects of the Revenue Generation function, including the storytelling of the brand and conducting shows around with the same message.
• Assisting with property brand audits (where delegated) follow-up and ensuring the hotel is brand compliant.
• Ensures that all Park Regis Singapore creative is up to date and readily available.
• Create templates and tools for all departments in the hotel.
• Web platform development, capabilities, improvements and quality of company and hotels website.
• To conduct weekly marketing meetings and attend weekly revenue generation meetings.
• Develop an annual Marketing Calendar, including any applicable Japanese calendar events that may be a point of interest for the hotel to the market.

Responsibilities – Search Engine Marketing (SEM/SEO)

• Plan, develop and implement Park Regis Singapore SEO & SEM strategies.
• Execute campaign tests, collect and analyse data, and identify trends and insights.
• Achieve maximum ROI in paid search campaigns using analysis of data.
• Effectively manage campaign expenses by staying on budget, appropriately estimating monthly costs, and reconciling any discrepancies that may arise.
• Optimise copy and landing pages for paid search engine marketing campaigns.
• Continue to expand knowledge and stay up-to-date with the latest SEO & SEM trends and best practices.
• Manage digital agencies to generate positive ROI and perform ongoing paid keyword discovery, expansion and optimisation.
• Find other sources and opportunities that will yield a positive ROI when driving paid search campaigns.

Responsibilities – Email Marketing and Guest Communication

• Plan, develop and implement annual and ad hoc email marketing strategies.
• Design, assemble and create overall email marketing campaigns promoting hotels and services.
• Ensure marketing messages are conveyed to potential and past guests clearly and correctly.
• Ensure marketing campaigns are sent in the correct brand template and tone of voice.
• Use statistical analysis to improve campaign performance for new and existing campaigns, including triggers and automation.
• Categorise and segment email lists based on past guest engagement and/or website interactions.
• Analyse client email list health and segmentation strategy.
• Monitor the maintenance, integrity, and security across all databases.
• Continue to expand knowledge and stay up-to-date with the latest email marketing trends and best practices.
• Work with StayWell’s elected provider to generate positive ROI across campaigns.

Responsibilities – Social Media

• Develop and implement the hotels’ social media strategy along with the PR Agency managing the social platforms.
• Accountable for all social media channels, including performance marketing, content marketing and blogger outreach.
• Working in conjunction with social media agency, develop strategies, tactics and annual plan to support business priorities in social media.
• Advise on social media integrations into business priorities and stay abreast of future trends within this environment.
• Conduct regular review sites for Park Regis Singapore, approve and manage customer feedback to ensure brand protection is achieved
• Manage agencies to generate positive ROI.
• Train hotel team members to use social media as a sales tool.
• Use analytical tools to monitor and report on social media activity on a monthly and weekly basis, tracking the performance of your activity and its impact on brand awareness and revenue.

Responsibilities – Partnership Marketing & Loyalty Marketing

• Execute the company loyalty program to grow the membership base and promote customer loyalty.
• Develop and manage the negotiation of corporate partner relationships with existing and potential corporate partners.
• Development and management of annual strategies and initiatives for corporate partnerships.
• Managing the existing partnerships and refining the current partnership model, focusing on maximising the impact and retention of partners.
• Manage corporate partnerships servicing, reporting, budgeting and renewals, delivery of contractual obligations and benefits to fulfil agreements and create mutual beneficial brand-building opportunities for all parties.
• Identify new opportunities to solicit support from a range of corporate sources.
• Procure promotional opportunities under each partner to drive brand awareness and meet KPI and revenue targets.
• Manage accurate partnership records to ensure correct and current information is maintained.
• Monitoring, evaluating and communicating partnerships working with colleagues to collect and track data on the effectiveness of partnerships.
• Ensure effective administration of all initiatives, including delivery of contractual obligations and reporting.
• Positively reinforce and grow brand awareness of the Park Regis brand.
• Manages and monitors brand partnership activating at the hotel level for the launch of programs and partnerships.
• Development and roll-out of SOPs relating to functional accountability.

Responsibilities – Reporting Management

• Development of the Hotels annual marketing plan to support local hotel performance.
• Planning and preparing the annual marketing budget.
• Preparing marketing reports for both monthly P&L and board reports.

Reporting to the General Manager, the incumbent will be responsible to:

• Ensure the overall safety and security of all guests and employees and to safeguard the hotel premises and office property.
• Direct day-to-day operation of the security and fire safety department to ensures the department is operating optimally and efficiently to achieve the overall objective of a high standard of security and fire safety system as per requirement, including the layout of security personnel and their training.
• Ensure a high standard of discipline for security and fire safety officers on grooming standards in accordance with the company policies.
• Design and implement all preventive security and fire safety policies and procedures.
• Develop and be responsible for the security and fire safety awareness training and orientation program related to the hotel’s emergency procedures for security officers and new employees.
• Create security and fire safety awareness among employees and guests and to ensure that all security and fire safety officers will carry out their tasks in accordance with the Park Regis Singapore standard regulations.
• Prepare contingency plans to deal with various emergencies (security and fire safety) and special events within Park Regis Singapore properties.
• Manage the office building and act as the liaison for tenants regarding any property management matters (cleanliness, car park, lift security, maintenance/engineering issues).
• Ensures all duties are carried out per company philosophy, vision, mission and guiding principles.
• Assist staff in handling unusual guest or employee problems, such as but not limited to threats, accidents, fire or safety hazards, robberies, terrorist activities, civil medical assistance and natural disasters.
• Assist with any other ad-hoc duties assigned by the management.

Reporting to the Director of Sales, the incumbent will be responsible to:

• Identifying, developing and managing accounts in corporate and government market segment.
• Generate revenue for the hotel assisting the business to attain and exceed budgeted revenues.
• To represent the company in a professional manner while conducting a minimum number of face-to-face sales as agreed with the Director of Sales.
• To ensure that all duties associated with the operation of the Sales & Marketing Department, including enquiries, quotations, contracts and reports are completed to the hotel’s operational standards.
• To assist in maintaining the smooth operations of corporate and government sales. Where applicable, to maximise the utilisation of facilities and improve the revenue and profitability of the conference facilities.
• To resolve clients concerns quickly and to the highest satisfaction levels.
• Assist with any other ad-hoc duties assigned by the Director of Sales.

Requirements:

• Minimum 2-4 years’ relevant working experience in the Hotel Industry.
• Relevant room sales experience in the hospitality industry with proven sales track record.
• Excellent written and oral communication skills.
• Ability to work under minimum supervision.

Reporting to the Director of Sales, the incumbent will be responsible to:

• Assists the sales team through administration and sales support functions that maintain and develop a coordinated and efficient department and assist the team in generating budgeted revenue targets
• Primary responsibility entails comprehensive administrative and secretarial assistance & efficient management of the Sales & Marketing Department
• To ensure all correspondences are effectively copied to relevant department and Global Sales Offices/Agents and trace dates effectively followed up
• Ensuring all incoming correspondences are forwarded to the respective managers upon receipt with the date stamped and time recorded
• Handling of phone calls to take messages, new enquiries, check room availability for both function and guest rooms
• Preparation and inventory control of sales kits, sales & marketing materials and corporate gifts
• Assist Sales & Marketing Team in updating all database information.

Requirements:

• Minimum 1 year of relevant of work experience required
• Energetic, proactive and service-oriented
• Good interpersonal and communication skills

Reporting to the Chief Engineer, the incumbent will be responsible to:

• The general maintenance of the building facilities, mechanical and electrical equipment and plant rooms
• Follow up preventive maintenance, repairs and servicing
• Keep the department informed on all matters regarding the maintenance of the property
• Provide technical support and advice to any other departments, in the best interest of the Hotel
• Keep inventory of building maintenance tools, equipment, machinery and spares
• Conduct regular energy audits as part of an effective energy conservation program
• Any other tasks n responsibilities as may reasonably be required for the needs of the business and to fulfil your role

Requirements:

• Minimum 1 year of relevant of work experience required
• Energetic, proactive and service-oriented
• Good interpersonal and communication skills
• Willing to perform 3 rotating shifts (including night shifts) across a 5 day week.